Privacy Policy
This privacy policy applies to the Sharon Morrison Physiotherapy and Associates website at www.sharonmorrisonphysio.co.uk (the "Website"). We at Sharon Morrison Physiotherapy and Associates take your privacy seriously. Any reference in this Privacy Policy to Sharon Morrison Physiotherapy and Associates shall be taken to include Birmingham Physiotherapy Centre Limited and any other business division or trading name or affiliate of Sharon Morrison Physiotherapy and Associates as the case may be. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 ("DPA") and the General Data Protection Regulations ("GDPR"). Our privacy policy has been reviewed and set out to underline the new rights for individuals within the new laws. The Data Protection Act 1998 was replaced by the General Data Protection Regulation (GDPR) on 25 May 2018. This major change has occurred to help protect and unify the way that an individual's data is managed throughout the European Union (EU).
For the purpose of the GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Sharon Morrison at our address Sharon Morrison Physiotherapy & Associates, 9 Bodington Road, Sutton Coldfield, West Midlands B75 5ET. By using the Website you consent to this policy. We are registered with the Information Commissioner's Office for this purpose.
What Type Of Information Is Collected
We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to sign up for our free e-newsletter or job applications. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to us processing it.
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
How We Use Your Information
We may hold and process personal data that you provide to us in accordance with the GDPR. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
- If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
- Where you have consented to receive our e-newsletters.
If you do not want us to use your data for our use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed above or sending us an email to info@sharonmorrisonphysio.co.uk at any time.
Controlling the use of your information
If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info@sharonmorrisonphysio.co.uk at any time.
How Long We Keep Your Personal Information
We will keep your personal information:
- To comply with legal obligations up to 8 years if you become a patient of the clinic
- Up to 6 months of presenting a CV for consideration
Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. In the unlikely event that we transfer your personal information to countries that are outside of the European Union we would ensure that the transfer is carried out in a compliant manner and appropriate safeguards are in place.
We do not use or disclose sensitive personal data without your explicit consent.
You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@sharonmorrisonphysio.co.uk.
We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if the Sharon Morrison Physiotherapy and Associates business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
Keeping your information secure
We will use technical and organisational measures to safeguard your personal data, for example: we store your personal data on secure servers. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Third party links
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Use of cookies
Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.
Your rights
The GDPR gives you the right to access information held about you by us. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data. Please write to us if you wish to request confirmation of what personal information we hold relating to you. You can write to us at Sharon Morrison Physiotherapy and Associates, 9 Bodington Road, Sutton Coldfield B75 5ET. Proof of your identity will be required to ensure that we are communicating with you (e.g. a certified copy of your driving license or passport).
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should put your request in writing, confirming proof of your identity and address (e.g. a certified copy of your driving license or passport and recent certified utility bill or redacted financial statement) and specify the information that is incorrect and what it should be replaced with.
You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed above, or by email to info@sharonmorrisonphysio.co.uk. There may however be a legitimate reason or legal obligation as to why we cannot remove or delete some of your personal information, however this will be fully explained within our communications with you.
Changes to this policy
We may update these policies irrespective of whether the amendments are due to changes in legislation or for business reasons and reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome your feedback, queries, comments or requests you may have regarding this Privacy Policy. If you wish to contact us, please contact us at Sharon Morrison Physiotherapy & Associates, 9 Bodington Road, Sutton Coldfield, West Midlands B75 5ET or info@sharonmorrisonphysio.co.uk
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